Fortune Law

Raising a Complaint

Information about our complaints process, raising concerns to the Legal Ombudsman and to the SRA

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service our firm has provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can make a request to read our full complaints procedure via our Practice Manager. Making a complaint will not affect how we handle your matter.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could cover serious issues such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns in respect of these matters, at any time, with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your matter.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint
and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them via;
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

 

 

 

Got a question? We can help

Fortune Law are experienced corporate and commerical solicitors, based in the heart of central London.
Speak to a specialist about your legal needs.

Telephone: 0203 900 8921 or complete the enquiry form.